Yes — we offer custom manufacturing of industrial spare parts for old, discontinued, or hard-to-source equipment.

If you have original technical drawings, CAD files, sketches, or material specifications, our engineering team can manufacture new components that match your exact requirements.

In cases where no documentation exists, we provide reverse engineering services to replicate or redesign the required part. We can work from a physical sample (even if it’s damaged), or from:

• Photos of the part and installation context
• Basic dimensions and tolerances
• Material information (if known)
• Details about the application or operating conditions

Our engineers use 3D scanning, precision measurement tools, and CAD modeling to recreate or upgrade obsolete machine parts — including gears, shafts, bushings, brackets, and hydraulic components.

In addition to replication, we also offer performance-enhancing redesigns that improve durability, efficiency, or compatibility based on your current operational needs. This is ideal for MRO teams and operators in sectors like mining, cement, automation, and cable manufacturing who want to extend the life of their assets or improve their efficiency without compromising performance.

Yes — we frequently help clients identify spare parts from photos or damaged components, especially in urgent maintenance or unplanned downtime situations.

If you can share clear images of the part (including dimensions, connectors, mounting holes, or wear surfaces), our team can analyze the data and propose a suitable match. Please also include:

• The context of use (what type of machine or system)
• Close-ups of serial plates or brand markings (if any)
• Approximate measurements or tolerances

This type of visual reverse engineering is particularly useful for hard-to-find parts, obsolete systems, or equipment that was retrofitted over time. We can typically offer either the original part (if still available) or a functionally compatible spare with equivalent specs.

Our specialists combine field experience with access to digital part libraries and legacy catalogs, helping engineers and MRO teams minimize machine downtime with confidence.

Requesting a quote is quick and easy. The most efficient way is to fill out our request form, providing the part name, part number, and required quantity. This ensures a faster response and accurate pricing, especially for international customers.

Alternatively, you can send us an email at info@acoteq.com with the following details:

• Product name or part number (if available)
• Quantity needed
• Technical specifications (if applicable)
• Company name and industry sector
• Destination country

If you’re unsure about the exact part, our technical team is here to help. You can upload photos, drawings, dimensions, or describe the application.

Typical response time is 24–48 business hours, depending on the complexity of the request and time zone differences. All quotations are provided in USD or EUR.

We offer fast and reliable international shipping for industrial spare parts to over 80 countries across all continents. Whether your company is located in a major city or a remote industrial zone in Latin America, the Middle East, Southeast Asia, Africa, or Europe — we can deliver directly to your facility. We currently ship to the following countries and regions:

• North America: United States, Canada, Mexico
• Central America & Caribbean: Costa Rica, Panama, Guatemala, El Salvador, Honduras, Nicaragua, Dominican Republic, Trinidad and Tobago, Barbados, Jamaica
• South America: Brazil, Argentina, Colombia, Peru, Chile, Bolivia, Ecuador, Paraguay, Uruguay
• Europe: Germany, France, Italy, Spain, Netherlands, Poland, Czech Republic, Romania, Portugal, Austria, Switzerland, Sweden, Norway, Finland, Belgium, Hungary, Greece, Ireland, United Kingdom, Denmark, Slovakia, Croatia, Bulgaria, Slovenia
• Middle East: United Arab Emirates (UAE), Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, Jordan, Lebanon
• Africa: South Africa, Nigeria, Egypt, Kenya, Morocco, Ghana, Tanzania, Algeria, Ethiopia, Ivory Coast, Senegal, Tunisia, Namibia, Mozambique
• Asia: India, China, Vietnam, Thailand, Indonesia, Malaysia, Philippines, Bangladesh, Pakistan, Taiwan, South Korea, Singapore, Kazakhstan, Uzbekistan, Nepal
• Oceania: Australia, New Zealand, Papua New Guinea, Fiji, Samoa, Tonga

All shipments are handled in compliance with international export standards. We ensure:

• Protective industrial-grade packaging
• Export documentation and technical datasheets (when required)
• Coordination with trusted logistics providers (DHL, FedEx, UPS, and global freight forwarders)

If your country is not listed above, don’t hesitate to contact us. We are continuously expanding our international logistics network and can often accommodate special shipping requests. By working with certified freight forwarders and export agencies, we ensure customs compliance and seamless delivery — no matter where your operation is located.

International delivery times for industrial spare parts vary depending on several important factors, including the destination country, the type of components ordered, part dimensions and weight, stock availability, and the selected shipping method — whether it’s standard, express, or bulk freight.

For time-sensitive orders, we offer express air courier services through trusted providers such as DHL Express, FedEx, and UPS. These options are ideal for small to medium-sized parts that require fast international delivery, often arriving within 2 to 5 business days, depending on customs clearance and region.

For large, heavy, or palletized shipments, we provide air freight and sea freight solutions, fully compliant with international export regulations. Our logistics team ensures that all necessary customs documentation — including commercial invoices, packing lists, certificates of origin, and technical datasheets — is properly prepared and included in the shipment.

Every quotation includes an estimated delivery time, based on real-time stock availability and the destination address. If the requested item is not in stock, we will inform you of the expected delivery time before confirming the order.

Additionally, we support consolidated shipping options for clients who place recurring orders. Grouping multiple items in a single shipment can reduce international shipping costs and simplify import procedures on your end.

Our goal is to ensure reliable and timely delivery of your industrial replacement parts — anywhere in the world.

Yes — in most cases, importing industrial spare parts is straightforward. We have extensive experience exporting to many countries, including those with strict import regulations such as India, Brazil, Mexico, USA, Vietnam, and South Africa. Our global logistics process is designed to minimize delays and ensure successful customs clearance on the first attempt.

To help you import smoothly, we provide a comprehensive export documentation package tailored to your country’s customs and compliance requirements. This includes:

• Commercial Invoice with detailed product descriptions, HS codes (Harmonized System), declared values, and Incoterms.
• Packing List with gross and net weights, dimensions, unit counts, and packaging types.
• Certificate of Origin, when required to access preferential tariff programs or fulfill bilateral trade agreements (e.g., MERCOSUR, ASEAN, GCC, or Pan-Euro-Med).
• Technical Datasheets or manufacturer specifications to support part classification or satisfy local compliance checks.
• Material Safety Data Sheets (MSDS), if applicable to products with chemical content, electrical safety, or pressure regulations.

Our logistics specialists understand the import procedures in Latin America, the Middle East, Southeast Asia, and Africa. We work closely with your freight forwarder or customs broker, and can coordinate shipments under any major Incoterms — such as EXW, FCA, DAP, or CIF — based on your internal processes or tax optimization strategy.

Whether you’re importing electrical enclosures, mechanical parts, hydraulic valves, or automation components, we ensure all documentation and labeling complies with local regulations.

We offer a range of secure and flexible international payment methods to accommodate the needs of global clients and ensure a smooth purchasing experience, regardless of your country of operation or procurement workflow.

The most commonly used method is the international bank transfer (SWIFT wire transfer), accepted by companies in over 100 countries including Brazil, India, Mexico, Saudi Arabia, Turkey, and South Africa. Payments are accepted in USD or EUR, and our banking information is shared upon quotation confirmation. SWIFT transfers are reliable, trackable, and suitable for both one-time purchases and ongoing supply agreements.

For high-value orders or companies that require enhanced financial control and documentation, we accept Letters of Credit (L/C). This is a preferred payment solution in markets such as Latin America, the Middle East, and parts of Asia. We work with irrevocable letters of credit from our clients, which are confirmed through our bankers upon acceptance, guaranteeing secure transactions for both parties.

If you have specific payment policies or currency restrictions in your country, please let us know. Our team is experienced in handling complex international procurement procedures and will work with you to establish the most convenient and compliant payment arrangement for your organization.

Yes — all industrial components and spare parts we supply are covered by a limited warranty provided by the original manufacturer or supplier. This warranty typically covers manufacturing defects and applies from the date of shipment.

We only source parts from reputable and certified suppliers that meet strict international quality standards. Before dispatch, our logistics team inspects each order to verify that the items match the requested technical specifications, and ensures secure packaging, labeling, and documentation for international delivery.

We take quality seriously — because we understand how critical spare parts are for industrial operations. If any issue arises, our team is here to assist with warranty coordination and after-sales support.

We supply high-quality industrial spare parts and components to a diverse range of industries worldwide. Our clients include OEMs, system integrators, engineering consultants, plant operators, and MRO departments that rely on our expertise to maintain and upgrade critical systems.

Here are some of the main industries we support through global distribution:

• Cable and Wire Manufacturing: We supply replacement parts for wire drawing, stranding and extrusion, used in the production of electrical and communication cables. Our solutions serve clients across Latin America, the Middle East, and Southeast Asia.
• Industrial Automation & Robotics: We provide spare parts compatible with major automation brands for control cabinets, PLCs, servo drives, HMIs, and fieldbus communication modules.
• Mining, Aggregates, and Heavy Equipment: We deliver robust mechanical, hydraulic, and electrical components for crushers, conveyor belts, hydraulic power units, and braking systems used in open-pit and underground mines.
• Food and Beverage Processing: Our offering includes food-grade pneumatic valves, temperature sensors, belts, actuators, gear motors, and sanitary fittings designed for bottling lines, pasteurizers, and automated packaging systems.
• Construction, Cement & Building Materials: We support cement factories, brick plants, and heavy construction machinery with spare parts designed for dusty, high-vibration environments. Our range includes hydraulic pumps, wear plates, electric motors, and industrial couplings.
• Packaging Machinery: We offer replacement parts for form-fill-seal machines, shrink tunnels, labeling equipment, and multi-axis robotic arms.
• Water Treatment, Utilities & Infrastructure: From filtration systems and chemical dosing stations to SCADA-controlled pump stations, we supply critical spares for public and private utilities.

No matter your industry or location — whether you operate in Nigeria, Turkey, Brazil, Vietnam, or Poland — we provide tailored spare parts solutions that align with local regulations and international performance standards. Our team understands the technical demands of each sector and offers proactive support to keep your systems running smoothly.

Our primary business language is English, which allows us to communicate effectively with clients worldwide. However, we also provide dedicated customer support in Spanish, German, and Portuguese — languages widely used in key industrial markets such as Germany, Austria, Switzerland, Mexico, Brazil, Argentina, Colombia, Chile, and Peru.

We recognize that precise technical communication is essential when sourcing industrial spare parts — especially in situations involving custom-made components, reverse engineering services, or mission-critical replacements for equipment under downtime risk. That’s why our team is trained to assist you in your preferred language for:

• Product identification and selection
• Technical consultations and clarifications
• Quotations and order confirmations
• Export documentation and compliance

For large or recurring clients, we also offer multilingual documentation services, including:

• Translated technical datasheets — including material specifications, electrical ratings, and compatibility details
• Multilingual commercial invoices and packing lists to simplify customs clearance and internal approvals

If your team prefers to communicate in Spanish, German, or Portuguese, simply inform us during your inquiry — and we will assign a specialist fluent in that language. This ensures clear communication for maintenance engineers, procurement officers, and administrative personnel who may not be fluent in English.

As we continue to grow our global customer base, we are actively exploring support for additional languages, particularly in regions such as the Middle East, Southeast Asia, and Eastern Europe, based on market demand and client feedback.