Working with GESADUR rollers requires more than just access to the product. It requires someone who understands the application. At ACOTEQ, as the authorized Sales & Service Partner of Sachsenröder for the Americas, we support manufacturers across North America, Central America, and South America with three specialized services: Design & Engineering, Technical Service, and Sales & Logistics.

Our Design & Engineering service begins with a thorough technical analysis of your application. We carry out line load calculations, run stress simulations, and define the roller hardness, geometry, and bearing configuration required to match your exact process conditions. For installations, we develop full technical drawings ready for production. For retrofit and upgrade projects — where existing steel cores or shafts are still structurally sound — we assess the feasibility of recovering those components and applying new GESADUR material, which can substantially reduce costs compared to purchasing a complete new unit.

Once rollers are in operation, we stay involved. Our Technical Service covers everything that happens after the roller leaves the factory. Our engineering team provides direct diagnostic support for wear issues, vibration, surface marking, or performance loss — problems that, in wire and cable or metal strip processing, can quickly escalate into costly downtime. We advise on lubrication management using GESACLEAN systems designed specifically for GESADUR, helping maintain correct thermal conditions and surface cleanliness under continuous operation. When rollers approach end of life, we evaluate repair and refurbishment options.

On the procurement side, our Sales & Logistics team manages the entire supply chain between our customers and Sachsenröder’s production facility in Wuppertal, Germany — handling order confirmation, production coordination, documentation, and delivery without the administrative friction that typically slows international orders. Our team operates in English, German, Spanish, Portuguese, and French, which means customers in the United States, Canada, Mexico, Argentina, Chile, Colombia, Ecuador, Peru, Uruguay and throughout the region receive the same level of technical precision in their native language.